"Champions from within your workforce who promote mental health are the best way to change attitudes and cultures in an organisation. What we're trying to do is get firefighters to look after themselves, and their mates."

"As a result of our initiatives, staff turnover has stabilised and we have a very consistent counselling team, so we’re able to meet our customer needs effectively and efficiently. That’s very important for us in terms of customer retention.”

"What we’ve observed [as a result of our peer support initiative] is a significant reduction in sick leave and lost time injuries. Given these were predominantly around stress-related injuries, that’s a really big tick for this program."

"People are very positive about the change we're trying to implement. We're investing in these initiatives because we genuinely care, and we want to be the employer of choice."

"If employees have an issue or a problem, they don't feel they have to keep it to themselves. They can just come and talk to us at any time. Our people are a lot happier and more committed to the organisation."

"People are feeling far more valued and supported. We've noticed an increased ability and prevalence of staff being able to speak up, reduced sick days, increased productivity, and certainly less turnover."

"We're much more cognisant of taking into account the stresses that people are under. Our leadership team go out of their way to make sure we provide the support that people need to get themselves well."

"We learn and understand what the employees are capable of and we try and develop a program that'll enable them to settle in to the workplace, to build upon their hours, to meet their individual goals."

"People don't take so much time off work anymore. People are not getting to the stage where they're broken and they can't continue, they're managing their mental health upfront."