About the initiatives
Fire & Rescue NSW provides firefighting and rescue services across metropolitan, rural and regional New South Wales. The agency has a diverse workforce comprising 6,800 firefighters, 400 administrative staff and more than 6,000 community fire unit volunteers.
For the past 23 years, Fire & Rescue NSW has run a volunteer peer support program. This initiative provides support following critical incidents and stress interventions, including over-the-phone and on-the-scene assistance for colleagues.
Initially developed as a reactive program to respond to incidents, it has since embraced a more proactive approach. This includes highlighting mental health issues and stress in the workplace, providing information on how and where to get support, and creating a holistic approach to wellbeing.
The peer-to-peer focus has been one of the most successful features of the program – firefighters are encouraged to connect with ‘mates’ in the first instance, who they can relate to and who understand the intricacies of the job (rather than a psychologist or their managers). This focus helps break down perceived barriers to accessing support and ensures that people are referred to relevant support when needed.
In addition to the peer support program, other mental health and wellness initiatives include:
- a dedicated wellbeing team, comprising a wellbeing coordinator, health promotion manager, a team of chaplains, consultant practitioners, and an external employee assistance program (EAP) for access to professional counselling and assistance
- regular discussions between the wellbeing coordinator, health promotion manager
and managers and staff to ensure that the organisation remains proactive and on top of the issues that matter to the workforce
- peer support members receive regular complimentary health checks
- health and wellbeing are promoted via education sessions and information posted around the workplace
- participation in SANE Australia's Mindful Employer mentally healthy workplace training program
- participation in community initiatives such as Mental Health Month and R U OK Day.
How the initiatives came about
While firefighting is a rewarding experience, the organisation recognised that the role can be extremely demanding and traumatic. There is also a culture among firefighters to show toughness and strength. There were concerns that despite looking after others, firefighters were not looking after themselves. The organisation felt that more could be done to foster a culture of openness and sharing among firefighters to help deal with the stress of the work.
Benefits and outcomes
Several benefits have resulted from these initiatives: